Refund & Cancellation Policy

SeasonFlix Global is operated by Danchris Healthcare Ltd (CAC RC 1972061). Payments on the platform are processed by third-party providers such as Paystack.

A verified duplicate payment — where you were charged more than once for the same purchase — is eligible for a refund of the duplicate amount. Please contact us as soon as you notice a duplicate so we can verify and correct it.

If your bank or card was debited but SeasonFlix access to the purchased program was not granted, please contact us. We will first attempt transaction reconciliation and access restoration. If the payment is confirmed but the purchased service cannot be delivered, the verified payment is eligible for refund.

You may request a refund within 7 calendar days of purchase, provided you have not begun or materially accessed the purchased digital program or content.

Beginning or materially accessing content includes activities such as viewing paid learning material, playing protected program content, downloading eligible resources, attempting an assessment or examination, completing a practical, or receiving a certificate.

Once you have begun or materially accessed the paid digital content, the purchase is normally non-refundable, except in the following circumstances:

• a verified duplicate payment (Section 2);
• a verified technical or payment error;
• SeasonFlix is genuinely unable to provide the purchased service;
• another circumstance where a refund is required by applicable law.

Approved refunds are returned to the original payment method wherever technically possible. We do not substitute SeasonFlix wallet credit for a refund unless you expressly agree and applicable rules permit it.

Approved refunds are initiated within 7 business days of approval. The time for the funds to appear in your account after initiation depends on your bank, card issuer and the payment processor’s own timelines, over which we have no control.

• Paid digital content that has been materially accessed or consumed, subject to the exceptions in Section 5.
• Completed examinations or assessments.
• Certificates already issued following completion of the applicable requirements.
• Referral or reward amounts already legitimately earned from transactions that remain valid.
• Any other consumed digital service where refund eligibility has expired, except where applicable law requires otherwise.

Verified duplicate payments and failed transactions where you were debited without receiving access are not treated as non-refundable — they are addressed under Sections 2 and 3.

Referral or reward amounts arising from a transaction that is subsequently refunded or reversed may be reversed or adjusted, because a refunded transaction is not a qualifying transaction.

1. Send an email to qwamp123@gmail.com with the subject “Refund request”.
2. Include the following so we can verify the transaction:
   • the email address on your SeasonFlix account;
   • the approximate date, time and amount of the payment;
   • the transaction reference or receipt number if you have it;
   • a short description of the issue (e.g. duplicate payment, debited but no access, request before accessing content).
3. Please do not send card numbers, card CVVs, ATM PINs, bank passwords or one-time-passwords (OTPs) by email. We will never ask you for these.
4. We will acknowledge your request, verify the transaction, and let you know the outcome. Approved refunds are initiated within 7 business days.

If you have a concern about a payment, please contact us first at qwamp123@gmail.com. Filing a chargeback with your bank before contacting us may delay resolution.

Nothing in this Policy limits any refund right you may have under applicable law. This Policy is governed by the laws of the Federal Republic of Nigeria.

For refund questions email qwamp123@gmail.com or write to Danchris Healthcare Ltd, 108, Olaniyi Street, New Oko Oba, Abule Egba, Ifako-Ijaye, Lagos, Nigeria.